Macropick is an online marketing place that allows users to offer, sell and buy products in different varieties of pricing formats and different website user locations. The purpose of the website is to connect the sellers and buyers via the internet. Macropick may efforts to boost their businesses via our platform. We also provide payment processing third-party services for products listed on the platform. Our website users can pay and accept their payments by using these services; credit card, debit card, and PayPal.

1.1:General Provision: The terms used in these user terms and conditions shall have the following meanings unless otherwise specified. 
1.1.1: "Service" refers to the services provided by Macropick.
1.1.2: "Website" refers to this website operated by Macropick for the purpose of providing these services.
1.1.3: "User" refers to legal entities or individuals who desire to use this service through this website.
1.1.4:The Item/product/goods refer to New and used parts and accessories and other items provided to users from Macropick through this website. 
1.1.5:A "Business day" refers to a business day of Macropick. 
1.1.6:Other instructions in our services, such instructions are solely informational and you may decide to follow them or not. You may send us recommendations relating to our site through info@macropick.com.If you do, you consent that such content is not given in trust, that we are not bound to keep such content secret, and that we are not impelled to answer. For more information, please see our privacy policies. 

The following, site usage terms and conditions, establish the terms of your use of the Macropick platform site and services. 
2.1:User Registration: You may sign up as a user or member at Macropick for getting all features and services of Macropick.
2.1.1:User registration is required for using all features and services of the Macropick website.
2.1.2:If you want to register as a user on the Macropick website, enter the user data requested and agree to comply with the terms and conditions which have been provided to you before registering as a user agreement.
2.1.3:Anyone who registers as a user of the service should be a minimum of 18 years old.
2.1.4:All users who purchase items will have to provide a copy of the sale tax exemption document during the completion of their profile (if applicable).  
2.1.5:By accepting the terms of the user agreement, you certify that the information you have provided is correct. If you provide false information, the company may suspend or cancel user registration and/or stop Macropick services for the users. Macropick reserves the right to cancel your account if you act against the terms and conditions.

2.2:Login, Password Security: 
2.2.1:You are fully responsible for protecting the confidentiality of your login ID and password and are responsible for the use of your site and your account. 
2.2.2:You agree to notify Macropick immediately of any unauthorized use of any login ID and/or password or any other breach of security regarding the site and your account.
2.2.3:Ensure that you exit from your account at the end of each session. Macropick cannot and will not be liable for any loss or damage arising from your failure to comply with this section.  
2.3: User Responsibilities: You agree to comply with all applicable laws and regulations regarding your use of the site.
2.3.1:You may use the site, content, and services for lawful purposes only. 
2.3.2:You may not use the site, content, or services in any manner that could destroy, indispose, overwhelm, or spoil our servers or networks, or interrupt any other party’s use and amusement of the site, content, or utility.
2.3.3:You may not attempt to achieve an unauthorized approach to the site or any of the content or services or user accounts.
2.3.4:Copy, replicate, reverse engineer, modify, create derivative works from, distribute, or publicly display any content (except for your information) from our site or our services, without our prior written consent and, as applicable, the appropriate third party.
2.3.5:We may take any legal action and implement any technical remedies to prevent the violation of this provision and to enforce the terms of use.

2.4:User Information and Data Protection: Macropick has made a commitment to protect the confidentiality and privacy of your personally identifiable information, please see our Privacy policies. For more information about our data collection, use, and protection of your personal information provided to Macropick is stored on servers in the USA. 
2.5:Third Parties links: The site may contain links to third-party websites, advertisers, or services that are not owned or controlled by Macropick.Where Macropick provides such third-party links, no characterization or approvals are made in connection with such sites. Macropick has no authority over them and assumes no influence on, the content, privacy policies, or practices of any anonymous websites or services. If you access a third-party website from the Macropick, you do so at your own risk, and you understand that these site usage terms and our privacy statement do not apply to your use of such sites. You clearly relieve Macropick from any and all accountability arising from your use of any anonymous website or services or third-party owned content. Additionally, your dealings with or participation in promotions of advertisers found on the site, including payment and delivery of the item, and any other terms (such as warranties) are solely between you and such third parties. You agree that Macropick shall not be held accountable for any loss or harm of any sort relating to your dealings with such third parties. We encourage you to be aware of when you leave the site and to read the terms and conditions and privacy policy of any third party.   

2.6: Listing and Comments: The site may contain areas for you to post messages, feedback, listings, comments/questions, photos, images, text, files, post reviews, share your story, and submit comments/questions and other content, and message or communication facilities to enable you to communicate with other users, suppliers of services or content, the site, and Macropick (collectively, “Submissions”). You acknowledge that your submissions may become available to others on the website and elsewhere. You agree to post only submissions or materials that are appropriate for general audiences and are not confidential or private. You agree that you are entirely responsible and liable for any submissions you post, if you create an account, you are responsible for all content posted or transmitted through or by use of your account, and you are the sole and exclusive owner of any submissions or materials you post and that by posting such submissions or materials, you are representing and warranting to Macropick and you either own or control the submissions or materials and that no other party has any claim of ownership to any part of the said submissions or materials. 
In addition to your obligations stated elsewhere in these terms, you also agree that the following actions are prohibited and a material breach of these terms. By way of example and not limitation, you agree that you agree not to: 
aggregate,copy,replicate,post,or make available any content to anonymous parties outside the website in any aspect;denigrate,mistreat,persecute,stalk,threaten,or otherwise breach the privacy or publicity rights of others, or impersonate anyone else or misrepresent your identity or affiliation;publish,post,upload,distribute,or propagate any inappropriate,profane,defamatory,pornographic,offensive,infringing,obscene,indecent, or unlawful topic, name,material, content, or information;upload or download files that contain any content protected by intellectual property laws or other laws,unless you own or control the rights or interests or have received all necessary consents or permissions; upload or transmit files that contain viruses, mal-ware, disabling code, corrupted files, or any other similar software or program that may damage the operation of someone’s computer; use the website to make available unsolicited advertising or promotional materials,spam,pyramid schemes,chain letters,or similar form of unauthorized advertising or solicitation,or hack or violate any security measures;falsify or delete any author attributions,legal or other notices,or proprietary designations or labels of origin or source;or engage in any other action that,in our judgment,exposes us or any third party to potential liability or detriment of any type. 
If you post content or submit material, you grant Macropick a nonexclusive,royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to utilize, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, give out, and display any such content in any form throughout the world in any media whether now known or hereafter developed, alone or as part of other works. You further grant Macropick, the right to use the name that you submit in connection with such content at our sole discretion. Macropick will not be required to treat any submission as confidential, and will not incur any liability as a result of any similarities between submission and content and services that may appear on our site or our operations. You represent and warrant that you own or otherwise control all rights to the content that you post, that the content is accurate, and that use of the content does not violate these terms and will not cause injury to any person or entity. You waive the opportunity to inspect or approve such use, and any obligation to identify you in connection with a submission. 
Macropick may, but is under no obligation to, monitor and edit or remove any activity or content at its sole discretion. We take no responsibility and assume no liability for any content posted by you or any third party. Macropick does not necessarily endorse any opinion or statement contained in any submission. 

2.7:User communication, transaction, and interaction: Macropick is not an association to and has no participation or attentiveness in, makes no representations or assurance as to, and has no responsibility or answerability with respect to any transmission, contract, interlinkage, disagreement, or any connection whatsoever between you and any other user, individual or firm ("your interactions"). You must manage any required, suitable, well-judged, or judicious investigation, and analysis or assessment with respect to your interactions. 
2.8:Modification to Service: Macropick retains the privilege at any time to alter or stop, impermanently or enduringly, the service (or any part thereof) with or without reconsideration. You consent that Macropick shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service. 
2.9:Termination: You consent that Macropick, in its sole discretion, may abolish your password, account (or any part thereof), or use of the Service, and terminate or remove any content within the service, for any reason, including, without limitation, for lack of use. You acknowledge and agree that Macropick may instantly discontinue or remove your account and all relevant data/files in your account and/or restrict any further approach to such information or the service. Further, you agree that Macropick shall not be accountable to you or any third party for any termination of your access to the service. 

2.10:Copy Right: This website contains information, data, design, sound, services, products, images, and other matters (collectively, “Content”) that is offered for informational purposes only. You admit and consent that the content and any necessary software used in connection with the service ("Software") contain proprietary and confidential details that is secured by relevant intellectual property and other laws. You further endorse and consent that the content presented to you through this website is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. All content is owned by Macropick. Except as otherwise noted, Macropick is the owner of all trademarks and service marks on this website 
2.11:Disclaimer of warranties and Limitation of Liability: YOU DISTINCTLY CONSENT THAT YOUR USE OF THE SERVICE, SERVICE CONTENT OR ANY DETAILS, WEBSITES, SERVICES AND/OR MATERIALS CONTAINED IN, ACCESSED VIA, OR DESCRIBED ON THE SERVICE, IS AT YOUR OWN RISK, AND THAT ALL SUCH ACCESS AND WE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT ADMISSIBLE BY APPLICABLE LAW, MACROPICK DOES NOT MAKE ANY, AND HEREBY DISCLAIMER ALL, CHARACTERIZATION AND/OR ASSURANCES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION, AND USE OF THE SERVICE, SERVICE CONTENT, OR ANY INFORMATION, WEBSITES, SERVICES OR MATERIALS ON OR ACCESSED VIA THE SERVICE, INCLUDING BUT NOT LIMITED TO ASSURANCES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC MOTIVE, NON-VIOLATION, AND IMPLIED ASSURANCES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING,MACROPICK DOES NOT REPRESENT OR ASSURE THAT (I) ANY OF THE INFORMATION ACCESSIBLE VIA THE SERVICE IS ACCURATE, COMPLETE, OR CURRENT (AND MACROPICK IS NOT ACCOUNTABLE FOR ANY DISCREPANCIES OR DELETION THEREIN OR FOR ANY UNFAVOURABLE PROMINENCE RESULTING FROM YOUR DEPENDENCE ON ANY ASPECT OF THE SERVICE OR SERVICE CONTENT),(II)THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SERVICE OR SERVICE CONTENT WILL BE ACCURATE OR RELIABLE, (III) THE QUALITY OF ANY PRODUCT OR CONTENT OBTAINED BY YOU THROUGH THIS SERVICE WILL MEET YOUR EXPECTATIONS, OR (IV) ANY ERRORS IN THIS SERVICE OR SERVICE CONTENT WILL BE CORRECTED. FURTHER,MACROPICK DOES NOT MAKE ANY PROMISES REGARDING THE TIMELINESS, DELETION, MIS-DELIVERY, OR FAILURE OF THIS SERVICE, THE INTERNET, COMPUTER HARDWARE OR SOFTWARE, OR ANY INTERNET ACCESS PROVIDER, TO SEND OR RECEIVE ANY ELECTRONIC TRANSMISSION. MOREOVER, WHILE WE MAKE REASONABLE EFFORTS TO ENSURE THE SECURITY OF OUR SYSTEM,MACROPICK MAKES NO CHARACTERIZATION OR ASSURANCES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.  
IN NO EVENT SHALL MACROPICK OR ITS AFFILIATES, OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES (COLLECTIVELY, THE “MACROPICK PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND ARISING OUT OF THE USE OF, ACCESS TO, RELIANCE ON, INABILITY TO USE OR IMPROPER USE OF THE SERVICE, SERVICE CONTENT OR ANY INFORMATION, WEBSITE, SERVICES OR MATERIALS AVAILABLE THEREON (INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR SEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, GOODWILL OR REVENUE, BUSINESS INTERRUPTION, OR LOSS OF DATA), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE.  
CERTAIN STATE LAWS DO NOT PERMIT LIMITATIONS ON IMPLIED ASSURANCES OR THE PROHIBITION OR LIMITATION OF CERTAIN TYPES OF HARMS, AND THUS SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS ABOVE MAY NOT APPLY TO YOU. 
2.12:Governing Law: The site usage terms shall be governed by the laws of the State of California. 
2.13:Indemnity: You consent that you will compensate and hold us (including our partners and subsidiaries, as well as our and their respective officers, directors, and employees) harmless from any claim or demand, including reasonable legal fees, made by any anonymous party due to or arising out of your violation of this user agreement, your improper use of Macropick services or your breach of any law or the rights of a third party. 
2.14:Questions: If there are any questions regarding these terms and conditions you may contact us using the information by Email: info@macropick.com 

3.1.1:User Account: Sellers are responsible to maintain and keep up to date, their user account information. (For example contact information, shipping information, receive payment information and location of item information, etc).
3.1.2:Listing Requirements: Sellers are responsible for posting all relevant or accurate information in the listing, necessary to sell and convey the item. This includes but may not be limited to;

• Accurate information on product color, size, model, and variation. 
• Accurate details of what is in the box.

Macropick beware our sellers; don’t create any misrepresentation for selling their item to buyers. As a result, any misrepresentation or facts found in buyers after purchasing your item buyers can claim their refund. Note: We can review your listing if your listing is found violating our prohibited items policy then we are liable to deactivate your MP account permanently at any stage and will take severe legal action against you.
3.1.3:Prohibited item: You agree not to sell any counterfeit or stolen item on our site. Macropick does not accept any liability or responsibility for the stolen or counterfeit items. For more details please check MP prohibited items list in section 5.
3.1.4:Direct Offers/Dealings: Macropick always beware our sellers/buyers and avoid scam users by dealing with direct offers. In such cases, we are not liable or responsible for any kind of loss, damages, etc.

3.1.5: Product with contact information: Sellers are not allowed to share their personal contact details anywhere in (user chat, uploaded listing images, product title, or description). If any seller is found, it may cause the deactivation of the seller's account.

3.1.6:Delivery: Specify delivery of your item during listing clearly. When a seller accepts free/paid shipping of an item you are liable to deliver an Item sold by you; In the same condition as described in your listing on the site.

• Free of material defects and hazards.
• Within expected shipping/ transportation and handling time.
• After packing, drop your product at the selected shipping carrier.

Note: Sellers are fully responsible to ship the items within 3 days after receiving an order, Please check section (3.1.8) to see the packaging guidelines. “How to pack my items?”

3.1.7:Warranties: The seller represents warrants and agrees that the item on the date of sale is; the item being sold is owned by the seller and has marketable legal title. The item should be in the same condition on the date of sale as described in the item description. 

3.1.8: How to pack items/products?

When you received an order, now it’s time to prepare your package

Sellers are instructed to pack items carefully. Drop the package at the right shipping carrier and ship it within the handling time described in the listing.

Before shipping considers the following steps:

Choose a box in which the product may fit easily with a spare room left behind.

• Wrap it with bubble wraps, form, and paper peanuts for the safety of the product.
• It should not move freely inside the box, left loose can cause damage to the product.
• Before shipping, must verify the packing by shaking it.
• Cover all the empty spaces inside the box which holds the product, to ensure the item is tightly packed.
• Use clear packaging tape to wrap your product and for the box as well.
• Use tape at the opening of the box and cover edges to prevent damage to the box.
• Don’t use Adhesive tapes, strings, cables, or twine for tightening the box.
• Paste a shipping label at the box which is clearly visible containing the seller returning address with the buyer’s information.
• Reusing the box? Remove or cover information already used once for Shipping with a darker color marker so as not to create any confusion for the shipping carrier.
• If shipping multiple items use a separate wrapping for each of the products, Keep at least 1 to 2 inches of space between each of the products to ensure the safety of the product.
• If you are shipping small items then use an envelope, Poly mailer envelopes which are ideal to ship smaller items safely.
• Shipping any electric item or crockery use heavy-duty shipping boxes for Items not break and reach safely to the buyers.
• Fragile items must be labeled as handled with care with fragile warning labels on the box for the shipping carrier's assistance. If the item is not bendable and is a fragile item use a separate label indicating it.

4.1.1: General Requirements:
4.1.1.1:Place your order by using your personal user account and password. Don’t use any order from another user account. 
4.1.1.2:Perform independently on-site; do not purchase any item based on an assumption.  
4.1.1.3:Buyers will comply with all laws and regulations applicable to the purchase of the item on the Macropick marketplace. 
4.1.1.4:When a seller offers you to directly buy then it is your responsibility to buy an item on your behalf. When a transaction started out on MP is completed outside of the MP platform, the buyer and seller are no longer covered by the Macropick protection program. In such cases, we will not be responsible or liable for any such transactions, and will not ease such dealings, refunds, or returns in any manner.
4.1.2: Payments & Taxes: For each piece of the purchased item, from the seller through the Macropick marketplace, you agree to make immediate payment for the total amount of dues and all applicable taxes and fees if applicable.
4.1.2.1: Currency of Payment: A default currency of Macropick is U.S Dollars.
4.1.2.2: Payment Methods: We accept payment through.

• PayPal® (VISA®,MasterCard®,Credit).
• Stripe (VISA®, MasterCard®, American Express, JCB, Discover, and Diners Club)

Note: We currently do not support card binding with the macropick platform, please directly enter the card number and CVS during the payment process at checkout. And you need to re-enter it when paying again. During the payment process, all your card information will be sent to the payment institution in an encrypted manner to complete the transaction. Macropick will not store the card information by any means.

Prohibited items are restrictedly banned for selling at macropick.com.You cannot sell any prohibited item under any circumstances which may violate our terms and conditions. If you supply items on Macropick, you should carefully review the prohibited products you will find in the prohibited items listed in section 5 before listing a product. If you sell any of the given prohibited products, we will take corrosive actions, as adequate, incorporate and will not limit to immediately close selling privileges, but will delete inventory on our website without prior notice. If sellers violate the prohibited item policy more the once we are eligible to restrict and close their account permanently. 
These are the following prohibited listing items that may not be used to sell at macropick.com

• Animals and wildlife products
• Drugs and drug-related products
• Counterfeit items
• Lottery tickets
• Mailing List and personal info
• Poisonous Foods and drinks
• Beverages containing alcohol
• Chemicals
• Explosive weapons and related products
• USDA-prohibited plants and seeds
• Human remains and body parts
• Medicine and multivitamin
• Artwork
• Alcohol/ Tobaccos, electronic cigarettes, electronic hookahs, and vaporizing products have nicotine specifics.
• Sex Toys and items related to sexual products.
• Content that may encourage racism and cause personal hate for others.

6.1:Seller order cancellation: The seller can cancel an order within three days(72 hours) when the buyer has paid successfully for any item. If the seller cancels his/her order after three days(72hours) you will have to pay a penalty fee for canceling the order. Three days(72 hours) are enough for handling the product.

6.2:Buyer Order cancellation: The buyer can cancel an order before shipment. If the seller has shipped the item and has a status “Shipped”, you are not eligible to cancel this order. You can create a return request after receiving the item.

The buyer can return an item before giving feedback within 15 days. Once the buyer gives the feedback to the seller you will not be eligible to return it to the seller.
7.1:Return Conditions: The seller's policy may be considered abolished under the following conditions and the buyer can return the item when it is damaged, defective, or expired, does not match as described in the listing, doesn't fit and its accessories are missing.

7.2: Sellers create return policy:

Macropick allows its sellers to create a return policy in the product listing, either they can offer free returns or paid returns and not accept returns.

If the seller creates a “Does not accept return” policy in the listing they have to fulfill the Macropick return policy as follows.

• The item should not be defective
• The item should not be broken
• Parts of the product should be not missing
• The product must be as described in the listing.

If a buyer has opened a dispute against the seller, the Macropick investigation team will conduct an inquiry, if the product is found returnable by the investigating team and doesn’t follow the above-mentioned rules of the Macropick’s return policy the seller has to obey the return policy of Macropick.

7.3: How does the price match return work?  

Buyer-received items may be eligible for price matching if the seller accepts price matching in his/her item’s listing. Otherwise, it’s not, 

• The product must be matched at the given mentioned competitor in the seller's listing such as competitor (Brand, model number, color, and quality).  
• For it, buyers can visit a given seller’s mentioned online competitor’s identical item on the website, with the lowest price that is still in effect. Buyers can return items by sending competitor item links to the purchased order page. If all the criteria meet which is mentioned above then the seller will be responsible for refunding the difference between the paid sold price and the competitor's selling price. 
• Buyer can send price match return request (if mentioned in seller listing) within 15 days to seller. After that, the seller will not be responsible for refunding the difference between the amounts.

7.4:Refunds: There are two types of refunds.

7.4.1:Order cancellation Refund: If the buyer cancels the order before shipment, we will confirm that the order has not been shipped yet and will refund you the original form of payment. 

7.4.2:Refund after returning the item: When you safely return the item and the seller received his/her item back, you will be eligible for your refund. Your refund amount will be sent within 3 to 5 business days and a refund transaction fee will be applicable.

7.5:Refunds Methods: Refunds will be available in the below methods;

• If you pay through PayPal (Visa, Master card, credits) you’ll get your refund in the same payment entity you have used for the order payment. 
• If you pay through Stripe (Visa, MasterCard, American Express, JCB, Discover, and Diners Club) you’ll get your refunds in your MP account. Here, you can withdraw your payment at any time. 

The dispute is used against the sellers which will secure the rights of the consumers and help them to get payments refunded if buyers have found discrepancies in the item/product that they have ordered.
You have two options to create a dispute against the seller.

• When your item hasn’t been received yet.
• During the return procedure, when the seller doesn’t respond.  

8.1:When your item hasn’t been received yet. If your item hasn’t arrived as described in the listing, it may be in transit. You should ask the seller first. If the seller doesn’t respond, you can create a dispute against the seller. A notification message will be sent to the seller to reply to the query of the buyer. We will mediate this arising issue. The seller has 24 hours to respond, if the seller doesn’t respond within the given time, Macropick will decide and resolve the dispute.

8.2:During the return procedure, when the seller doesn’t respond: The buyer has to verify the product if it is the same as mentioned on the website, still, if you want to return the product, the buyer should contact the seller by clicking on the return item button. If the seller doesn’t accept the return request, you have to wait until the running time(72 Hours) has closed, MP team will be involved after closed time and resolve the issue.

Note: Team MP will contact both buyer and the seller for resolving the issue, if any of the buyers or sellers won’t respond to the query of team MP within 24 hours, we will issue a warning of 24 hours, then they will have the last 24 hours of time to respond. If we will not get any response from any of the parties we will decide whatever decision has to be taken, in favor or against them, issuing a warning will be a prior notice in the chat box for the buyer or seller to respond after the warning has been received, to prevent this happening you must respond within the time so we can decide according to the scenario.

Sellers can't withdraw their payment during the trading process. Once payments have matured, they will be shown in your available balance. Here, you can send a withdrawal payment request from the Macropick account.
Note: Payments usually gets mature instantly if the buyer leaves feedback on your product, otherwise it takes 15 days for payments to be matured after the product is delivered to the buyer.
9.1:Withdrawal payment methods:
There are following withdrawal payment methods are available at Macropick.

• PayPal
• Bank Transfer
• Checks

9.2:Payment process time: These withdrawal requests take 3 to 5 business days for the funds transferred to your account.
9.3:In Case of Checks: We will send cross-check by name at the given website profile address, we will send a check after deducting the shipping fee from your requested amount.

Rating is a system that identifies the satisfaction level of the buyer towards the seller’s product, it could be positive or negative as well. It secures the rights of the buyer and makes sure that sellers are providing the same product as they have described in the listings.
Before rating, the buyer must make sure and verify that the received product is as promised by the seller because after the rating is initiated we will not undo the ratings,15 days’ time is enough for the buyer to verify the product before rating your satisfactory level.
10.1: How does Rating work? 
Once the order is showing status as delivered, the Leave feedback button appears on the received order on (The buyer order page). Here, you can rate the overall experience with the seller. It will be helpful for us, to release the payment to the seller that made the purchase by the buyer. If the buyer doesn’t rate the seller within 15 days, payment will be automatically matured into the seller's account balance.

10.2: How to respond to negative reviews?

A negative/Bad rating is always a nuisance for sellers. The especially one-star rating can drag down from top to bottom. Many ideal customers check the negative reviews to get an idea of what issues could potentially arise with the seller. This way, negative reviews can directly lead to a drop the seller sales. 

There are two solutions for the removal of sellers' negative reviews.  

Try to contact customers directly within chat and request them for revision/deletion of negative reviews. If the customer does not help in this case, try publicly commenting on negative reviews(You can ask what the reason for the negative review is). It will reduce the damage to the seller’s negative reviews.   

Another way is Macropick automatically removes the negative reviews of the website seller: One Star after(60 days), Two Star after(90 days).

Shipping methods are to attract buyers after they buy a product, you can select different methods of shipping. At Macropick, UPS is our shipping partner that connected users to get shipping labels for their items/products. Shipping rates may vary according to the destinations.
11.1:Offer Shipping in Listing:
11.1.1:Domestic Shipping: There are two options available in the listing. One is free shipping and the second one is fixed-price shipping.
11.1.1.1Free shipping: It includes all 48 States of the USA. If you click on it, you are accepting free shipping in 48 States. All other remaining states and territories are also shown there, if you provide shipping in these states/territories, select the given options as shown in the listing.
11.1.1.2:Fixed Price Shipping: It includes all 48 States of the USA. If you click on it, you are accepting the same fixed-price shipping in 48 States. All other remaining states and territories are also shown there. Here, you have an option to charge shipping costs separately according to the given states (Alaska, Hawaii, APO/FPO, P.O. Box, Guam, and Puerto Rico).
11.1.1.3:Shipping Carrier Services: UPS Shipping is attached to our system, you can offer estimated delivery by selecting one of these services or you can select other shipping services of your choice.

12.1 Auction Procedure:

12.1.1 Bidding Overview: There are the following definitions to better understand the concept of bidding on the Macropick website.

Time Auction: It is an online public sale in which an item is sold to the highest bidder at the end of the expiring time.

Bid: It is an offer of price, especially at an auction.

Bidder: The person who participates in an auction and places a bid on it.

Starting Bid: It is opening bids. A bidder is allowed to bid in an auction.

Current Bid: A current bid price is the highest price that a buyer (i.e., bidder) is willing to pay for the item at that particular moment.

Proxy Bid: A proxy bid allows you to submit the highest and best offer in an auction. Your proxy bid amount is confidential (only you can see). Our system will notify you; that you are the highest bidder or out of bid every second. 

Bid Increment: Bid Increment is the minimum amount an auction bid must be raised each time the current highest bid is surpassed. A bid increment is an amount between the current bid and the next bid. The bid increment is determined by the value of the most recent bid. See below

Reserve Price: It is the minimum price at which the seller of an item is ready to sell its item in an auction.
On Approval Time: The seller reserves the right to approve and deny with the sale status of the highest bid or minimum bid. The seller has 24 hours, after the end of the auction to

•  Accept your bid
• Counter with a higher/minimum bid
• Reject your bid. 

Tip:  if you are the highest bidder/minimum bidder on an auction with a sale status that's either on the highest bid, minimum bid, or on Approval you must wait for the seller to accept, counter, or reject your high bid. 

Note: The highest bidder is obligated to purchase the item. If released by the seller within the approval period of 48 hours.

12.1.2: Security Deposit (For buyers): We provide bidding limits according to price range and place a bid on items for our buyers. For it, we collect a security deposit from our Bidders in advance. You must submit and maintain a "Security Deposit" according to bid limits at all times to keep your bid account active. Your initial Security deposit is required before you are able to bid on any item. If a bidder/buyer refuses to purchase an item that is won at auction results Macropick confiscates the security deposit which helps to cover fees and can cancel all remaining biding limits/products.

Example: Buyer submits a security deposit of $0 and he can place a bid on only one desired item within a range of 1 to 10,000. If the current bid increases above 10,000, you cannot place a bid on it. You will again deposit $5 for the next bid 1 to 25,000 on that item.

 Note: Submit security deposit according to Price Range and get a number of mentioned products to place a bid on items.

12.1.3 Withdraw Bidding Security:

• Buyers cannot withdraw bidding security during the bidding process on any item. If a buyer won an item in an auction and pay for that item and received it. Now, he is eligible to withdraw his bidding security.
• If a buyer places a bid and lost the product at the end of the auction, he is also eligible to withdraw his bidding security.
• If a buyer won an item and refuses to purchase it, his security deposit will be confiscated.
• If a buyer deposited multiple bid security he can withdraw the security amount by ending of current participating bidding product.

13: Store Subscription 

Before Store Subscription, you agree THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THE SITE USAGE TERMS  AND CONDITIONS, SELLING TERMS; PRIVACY POLICY, COOKIES POLICY, AND STORE SUBSCRIPTION TERMS AND CONDITIONS OF MACROPICK. You acknowledge and agree that Macropick reserves the right to change or update these terms and conditions with or without any advance notification. The following are store subscription terms and conditions.  

13.1: Macropick Stores: There are five store subscription levels (or types). 

• Free Package 
• Silver Package
• Silver Plus Package
• Gold Package
• Gold Plus Package
• Diamond Package

13.2: Subscription: There are five store subscription durations. 

• Free Package is available for 15 days subscription 
• Silver package is available for 30 days subscription
• Silver Plus + Package is available for 40 days subscription 
• Gold Package is available for 45 days subscription 
• Gold Plus Package is available for 60 days subscription
• Diamond package is available for 90 days subscription 

13.3: Packages: All package details (listing details and Macropick sale service fee are mentioned on it) are available in-store subscription page.

13.4: Renewals: Our services are provided on a day-to-day basis. To provide continuous service, we manually renew all paid subscriptions upon expiration ("Renewal Date"). By using the site or the services, you acknowledge that your Account will be subject to the above-described manual renewals. 

13.5: Termination or Cancellation of Accounts: We may terminate these terms, terminate your access to all or part of the site and/or services, or suspend any user's access to all or part of the site and/or services, at any time, with or without notice, if we believe, in our sole judgment, that you or any user connected to you, have breached or may breach any term or condition of these Terms, if we believe it is required by law, or otherwise. We may delete any account data or other materials relating to your use of the site. You acknowledge that we shall not be liable to you or to any third party for any termination of your access to the site and/or our services. If we terminate your account, all of your account data may be deleted. 

Note: Your account will be automatically disabled and will not be shown on the front side. 

13.6: Cancellation of Store subscription: 

Once you purchase a store package subscription, you cannot cancel before its date of expiry.

Note: Store Subscription fees are non-refundable.

We charge fees for using our services. Macropick reserves the right to change these fees at any time with or without any prior notification. All fees for Macropick services are mentioned in U.S Dollars. Users are responsible for paying all fees and any applicable taxes incurred while using Macro pick services.  
There are four main types of fees we charge Listing Fee when you create your item’s listing on the site (If applicable), Service Fee when your item is sold and we charge a service fee, and Payment Processing Fee this processing fee will be charged by credit card providers and the payment processing fee is 4%, Withdraw Fee, if the seller withdraws payment below $12 we charge a $1 fee and if you are withdrawing more than that no more fees are applicable.

Service Fee:

There are some optional fees that will be charged on Macropick while listing: 

14.1: Add Description fee: 5 Descriptions with 1 image are free of cost and if you want to add more descriptions with images, we charge $0.10 for the next each. 
14.2:Add image fee:(Adding 10 pictures to the listing are free, next each image cost will be $0.05)
14.3:Hot Offer fee: If MP users want to display their product as a HOT ITEM to get them sold faster, they can choose hot days separately. There are the following hot display days given below.

At Home Page:

14.4: Deal product fee:(if you want to display your product as a special deal, we charge a $0 fee for it)

14.5: How the listing fee works?

It depends on users how they want to pay the listing fee.

• After selling the item 
• During posting the item 

14.5.1: After selling the item: We charge $1 when your item is sold and it is deducted from your received balance automatically.
14.5.2: During posting the item: There is another option for choosing the listing fee of $1 at the time of posting. User can select days for his/her listing and remains active on the site. 
14.5.3: Listing Packages: We facilitate our users to buy Listing packages at the lowest prices. There are five listing packages are available.

15.5.4: Store Packages: We facilitate our website sellers, who have physically present stores and are willing to introduce their stores & products to Macropick website buyers. They have a great opportunity for introducing their Brands and products. 

There are five store listing packages are available on Macropick at the lowest prices.

Note: By upgrading your current package, your remaining listing price will be discounted in your newly selected package.

15.5.5: Biding Security Deposit

Copyright: This website contains information, data, design, sound, services, products, images, and other matters (collectively, “Content”) that is offered for informational purposes only. You admit and consent that the content and any necessary software used in connection with the service ("Software") contain proprietary and confidential details that are secured by relevant intellectual property and other laws. You further endorse and consent that the content presented to you through this website is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. All content is owned by Macropick. Except as otherwise noted, Macropick is the owner of all trademarks and service marks on this website 
 Disclaimer of warranties and Limitation of Liability: YOU DISTINCTLY CONSENT THAT YOUR USE OF THE SERVICE, SERVICE CONTENT OR ANY DETAILS, WEBSITES, SERVICES AND/OR MATERIALS CONTAINED IN, ACCESSED VIA, OR DESCRIBED ON THE SERVICE, IS AT YOUR OWN RISK, AND THAT ALL SUCH ACCESS AND WE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT ADMISSIBLE BY APPLICABLE LAW, MACROPICK DOES NOT MAKE ANY, AND HEREBY DISCLAIMER ALL, CHARACTERIZATION AND/OR ASSURANCES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION, AND USE OF THE SERVICE, SERVICE CONTENT, OR ANY INFORMATION, WEBSITES, SERVICES OR MATERIALS ON OR ACCESSED VIA THE SERVICE, INCLUDING BUT NOT LIMITED TO ASSURANCES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC MOTIVE, NON-VIOLATION, AND IMPLIED ASSURANCES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, MICROPICK DOES NOT REPRESENT OR ASSURE THAT (I) ANY OF THE INFORMATION ACCESSIBLE VIA THE SERVICE IS ACCURATE, COMPLETE, OR CURRENT (AND MACROPICK IS NOT ACCOUNTABLE FOR ANY DISCREPANCIES OR DELETION THEREIN OR FOR ANY UNFAVOURABLE PROMINENCE RESULTING FROM YOUR DEPENDENCE ON ANY ASPECT OF THE SERVICE OR SERVICE CONTENT),(II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SERVICE OR SERVICE CONTENT WILL BE ACCURATE OR RELIABLE, (III) THE QUALITY OF ANY PRODUCT OR CONTENT OBTAINED BY YOU THROUGH THIS SERVICE WILL MEET YOUR EXPECTATIONS, OR (IV) ANY ERRORS IN THIS SERVICE OR SERVICE CONTENT WILL BE CORRECTED.FURTHER, MACROPICK DOES NOT MAKE ANY PROMISES REGARDING THE TIMELINESS, DELETION, MIS-DELIVERY, OR FAILURE OF THIS SERVICE, THE INTERNET, COMPUTER HARDWARE OR SOFTWARE, OR ANY INTERNET ACCESS PROVIDER, TO SEND OR RECEIVE ANY ELECTRONIC TRANSMISSION. MOREOVER, WHILE WE MAKE REASONABLE EFFORTS TO ENSURE THE SECURITY OF OUR SYSTEM, MACROPICK MAKES NO CHARACTERIZATION OR ASSURANCES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.  
IN NO EVENT SHALL MACROPICK OR ITS AFFILIATES, OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES (COLLECTIVELY, THE “MACROPICK PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND ARISING OUT OF THE USE OF, ACCESS TO, RELIANCE ON, INABILITY TO USE OR IMPROPER USE OF THE SERVICE, SERVICE CONTENT OR ANY INFORMATION, WEBSITE, SERVICES OR MATERIALS AVAILABLE THEREON (INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR SEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, GOODWILL OR REVENUE, BUSINESS INTERRUPTION, OR LOSS OF DATA), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE.  
CERTAIN STATE LAWS DO NOT PERMIT LIMITATIONS ON IMPLIED ASSURANCES OR THE PROHIBITION OR LIMITATION OF CERTAIN TYPES OF HARMS, AND THUS SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS ABOVE MAY NOT APPLY TO YOU. 
Governing Law: The site usage terms shall be governed by the laws of the State of California. 

Indemnity: You consent that you will compensate and hold us (including our partners and subsidiaries, as well as our and their respective officers, directors, employees, and agents) harmless from any claim or demand, including reasonable legal fees, made by any anonymous party due to or arising out of your violation of this User Agreement, your improper use of Macropick services or your breach of any law or the rights of a third party. 
Last Updated:

12 JUNE 2022